TERMS & CONDITIONS

Satisfaction

It is the responsibility of the salon/client to ensure complete customer satisfaction to the end user in relationship to all Donna Bella products. This would include but is not limited to the consultation, selection of a product, application of a product, and any advice or counsel given regarding said product.

Out-Of-Stock Items

Occasionally, some of our products go out of stock. We are always striving to keep all of our products in stock, but because of the popularity of some items, this is not always possible. If an item is out of stock, we will make note of it on our website.

Placing an Order

Donna Bella, Inc. may use a number of qualified carriers including but not limited to Fed-Ex, USPS, UPS, and DHL. We cannot guarantee the performance of these carriers and as a result are not held liable for lost, late, or damaged packages. Should you encounter one of these situations or one similar, please call 1-888-424-7548 and a customer service representative will assist you in filing a claim, if possible, with the respective carrier.

Orders received before 4:00 p.m. EST will ship the same business day. Orders received after 4:00 p.m. EST will ship the following business day. Please note that business days refer to Monday - Friday and exclude holidays.

We highly recommend that you schedule appointments at least 4-5 days out to allow time for the chosen carrier to complete the pick-up and delivery of your product.

**USPS First Class Mail doesn't offer tracking numbers. Buyer assumes all responsibility for any lost or damaged packages when choosing this option. This is the reason they are able to offer it so cheap compared to their other shipping options.

Holidays include:
  • New Year's Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

Learn more about shipping here.

Colors on the Internet

Please keep in mind that color monitors display colors differently depending on size, resolution, brand, etc. If you have concerns about specific colors, please email or call our customer service department. Alternatively, we offer a color ring that has swatches of all of our colors and they are exactly the same as the hair you purchase from us.

Disclaimer

Donna Bella, Inc. does not endorse the resale of its products on internet retail sites and as a result cannot be held responsible for goods purchased from these sites.

Donna Bella, Inc. will not be held responsible for any damages caused to the client's hair during and and/or after the application process. All stylists and consumers agree to use Donna Bella Milan products at their own risk.

We may take legal action if necessary against any individuals or entities using the Donna Bella name, logos, or script taken from its websites or promotional material.

To obtain the rights to publish our logos or names on websites, magazines, or other related articles please contact info@donnabellahairextensions.com. info@donnabellahairextensions.com.

User Comments, Feedback and Other Submissions

By posting on our Facebook page, YouTube page, Twitter profile, or other social media page or profile managed by Donna Bella Hair, you grant Donna Bella Hair the right to use the content you provide for our own purposes, including republication in any form or media.

Donna Bella reserves the right to remove or publish any comment or post made on our site or on any Donna Bella social media site that we deem to be offensive or damaging to any group or individual.