Customer Service:(888) 424-7548


Placing An Order

When we receive your order online or over the phone, we start working on it right away so it can get shipped as soon as possible. We highly recommend that you order your products at least 4 to 5 business days before your scheduled appointments to allow time for the chosen carrier to complete the pickup and delivery of your product before you need it.

Orders received before 4 p.m. EST will ship the same business day. Orders received after 4 p.m. EST will be shipped the following business day. Please note that business days refer to Monday - Friday and exclude holidays (see below). This means that if your place an order after 4 p.m. EST on a Friday, it will ship the following Monday.

FedEx Overnight shipments placed after 4 p.m. EST on Friday will not be shipped from our warehouse until Monday and will not arrive to your location until Tuesday.

If you have any questions about when your order will ship or when it will arrive to you, please call our customer service line at 888-424-7548 and we can help you select the correct shipping method to get the product to you on time.

Holidays include:
  • New Year's Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

Shipping Times

Carriers we use: FedEx and USPS. We may also use other carriers. You can select your shipping method at checkout.

FedEx cannot deliver to P.O. boxes. If you submit a P.O. box for your shipping address, we will try to contact you so we can update your shipping address.

USPS First Class Parcel 5-7 Business Days
USPS Express Overnight (most areas)
USPS Priority 2-3 Business Days
FedEx Smart Post 5-10 Business Days
FedEx Ground Business 3-5 Business Days
FedEx Ground Home Delivery 3-5 Business Days
FedEx Express Saver 3 Business Days
FedEx 2 Day 2 Business Days
FedEx 2 Day AM 2 Business Days by 10:30am (most areas)
FedEx Priority Overnight Next Business Day by 10:30 (most areas)
Take note: USPS First Class Mail is an affordable shipping option. However, this method does not offer tracking numbers. Buyer assumes all responsibility for any lost or damaged packages when choosing this shipping option. USPS also cannot guarantee an exact delivery date on its shipments. If you want a guaranteed delivery, select FedEx. Donna Bella cannot file claims against USPS shipments, it is the responsibility of the customer to file a claim with USPS at their local facility if necessary.

Tracking Your Package

Soon after placing an order, you will
receive a tracking number by email.
You can use this number to track
the progress of your package as it
is delivered to you.

Shipping Your Order

Carriers we use: FedEx and USPS. We also may use other carriers. You
can select your shipping method at

FedEx cannot deliver to P.O. boxes. If you
submit a P.O. box for your shipping
address, we will try to contact you so we
can update your shipping address.

Free Shipping

Donna Bella offers free standard shipping for orders over $125 (excluding taxes). Free
shipping available for contiguous U.S. only (lower 48 states). Free shipping orders are shipped through FedEx Smart Post. No promo code needed. Select the free shipping option at checkout. Delivery to P.O. boxes and APO/FPO destinations included.

Changing An Order

As soon as we receive your order, we start working on it right away ­­ we ship orders out
at 4 p.m. EST every weekday (excluding holidays).

If you need to change or cancel your order, call
us at (888)­424-­7548 before 3:45 p.m. EST
on the day you ordered, or the soonest weekday after ordering.

Products Lost or Damaged in Transit

We can't guarantee the performance of our carriers, but we will do as much as we can to make sure your order
arrives on time and undamaged. However, Donna Bella Hair cannot be held liable for lost, late or damaged

Donna Bella Hair will do everything in our power to ensure prompt delivery on all orders. However, due to
acts of nature and others issues, there are times when our chosen carriers are not able to perform the service
requested. Donna Bella cannot issue refunds for shipping charges for delayed packages.

International Orders

International orders may be subject to local charges. Any customs or import duties and associated fees are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Donna Bella cannot be held responsible for any additional charges on your order, nor can we accept a return of the order in this case. Customs policies vary widely from country to country, so please contact your local customs office for further information. If you refuse to pay these charges your parcel may be abandoned, and Donna Bella will not be held responsible for any loss of funds as a result of this occurrence.

Shipping Delivery Maps