FREQUENTLY ASKED CONDITIONS

General

Q: This is my first time! Where should I start?
A: Donna Bella has many helpful resources just for you. If you’re looking for a stylist to install your hair extensions, check out the Find A Stylist Page. If you’re eager to learn about working with hair extensions, you can enroll in our Online Education Program. Also, you can check out our weekly blog for more information.

Q: How many strands of hair do I need for a full head installation?
A: The average head of hair uses between 5 and 7 packs (100 – 140 strands) of Kera-Link or I-Link Extensions or 3 to 6 packs of Tape-In hair. However, depending on the length and thickness of the client's hair, these numbers will vary. For example, a client with a short bob may require as many as 10 packs, whereas someone with shoulder length hair may only need 4.

Q: What is “Remy Hair?”
A: Remy hair is the highest grade of quality for 100% human hair. Before a head of hair is cut from a donor, it is braided or placed in a ponytail. After it’s removed, this head of hair is kept bundled while it’s processed and prepared for use as hair extensions. Because the hair is cut with all the cuticles facing the same direction, remy hair resists tangling and matting.

Q: How many strands come in each package?
A: Kera-Link and I-Link extensions come with 20 strands per pack. Tape-In extensions come with 10 wefts per pack. Clip-Ins extensions come in packs with several pieces of varying sizes. (View the individual product page for further details.)

Q: Do you sell extensions in other places besides your website?
A: Yes. Donna Bella sells through a few select internet retailers and resellers. If you’re looking to purchase Donna Bella products from anywhere besides our two approved sites (donnabellahair.com and donnabellahairextensions.com) and aren’t sure of the genuine nature of the product, our customer service team can direct you to an approved reseller. Don’t hesitate to call! Remember, we can’t guarantee the quality of any product that doesn’t come from an approved retailer.

Q: Which color should I choose?
A: Great question! We’ve got plenty of colors to choose from in a wide variety of shades and levels. Remember, since the hair is 100% human, you can color the hair to the level you choose. We’d also recommend purchasing a Color Ring to help make the decision.

Hair Extensions

Q: What’s the difference between I-Link and Kera-Link methods?
A: Our I-Link method is also referred to as the “beaded” method. This is because it utilizes tiny metal beads that hold the hair in place. It also works without heat and glue, making the removal process much faster and easier. Our Kera-Link method is widely referred to as the “Fusion” method. 100% Keratin tips, applied to the hair strands, make it easy to hide and use.

Q: Will hair extensions damage my hair?
A: No. If they’re installed correctly and properly maintained, your hair won’t be harmed. For more thorough information about caring for your hair and extensions, feel free to visit our hair care tips blog post.

Q: How do I care for my hair?
A: For a thorough list of hair care instructions, you can read this article about hair extension care. Always use a sulfate-free shampoo and conditioner and try not to expose the bonds to chlorinated water or other harsh ingredients.

Q: How long does it take to install hair extensions?
A: This depends on a number of variables including the method, the amount of hair, and the stylist who is applying them. Clip-Ins install in only a few minutes. A full head of Tape-Ins can install in 30 minutes to 1 hour. A full head of I-Link extensions installs in roughly 2 to 3 hours, and a full head of Kera-Link takes about 3 to 4 hours.

Q: What can I do with my hair once the extensions are in?
A: Essentially, anything you’d do with your own hair, whether it’s curling, blow-drying, flat-ironing, or styling. Just remember to take extra good care of your hair.

Q: Can I brush my hair with extensions in place?
A: Yes! In fact, Donna Bella sells a very affordable hair extension brush. We recommend all new customers purchase one to ensure proper care and maintenance for their hair. While brushing, hold the hair at the roots and brush from the tips working up.

Q: Can I color my hair extensions?
A: Absolutely! If you must color your extensions, use only a semi- or demi- permanent hair color to do it. NEVER lift color, only deposit it. Make sure to stay within two shades of the hair’s original color and ALWAYS perform a strand test first, to ensure that you’ll be comfortable with the results. For more information on coloring your extensions, visit our article on the subject.

The Company

Q: What makes Donna Bella the best?
A: The single most important issue to ensuring our hair is top quality is the sourcing. For an in-depth look about our sourcing method please visit our quality page

Q: Where does the hair come from?
A: All of Donna Bella's hair is 100% human hair, (although we do carry a line of synthetic extensions). Our hair is of the highest quality in the entire world, sourced from India where women donate their hair to local temples of worship. These temples then sell the hair and use the money to fund orphanages, schools, and to feed the homeless. Every woman who donates her hair does so of her own free will and choice.

Q: Do you sell other places besides your website?
A: Yes. Donna Bella sells through a few select internet retailers and resellers. If you’re looking to purchase Donna Bella products from anywhere besides our two approved sites (donnabellahair.com and donnabellahairextensions.com) and aren’t sure of the genuine nature of the product, our customer service team can direct you to an approved reseller. Don’t hesitate to call! Remember, we can’t guarantee the quality of any product that doesn’t come from an approved retailer.

Shipping and Returns

Q: How long will it take for me to get my order?
A: Once we receive your order online or over the phone, we start processing it immediately to get it shipped as soon as possible. For maximum efficiency, we recommend that you order your products 4 to 5 days before any scheduled appointments to allow time for the chosen carrier to complete the pickup and delivery of your product before you need it.

Q: What if I want to return my hair?
A: You can return your hair extensions within 30 days if they are unused and still in the original packaging, or if the product is deemed defective by Donna Bella within 30 days of purchase. There is a 15% restocking fee for returns. Exchanges for warehouse credit are free. To begin the process of exchanging or returning a product, call customer service at 1-888-424-7548.